Frequently Asked Questions (FAQ)

Donders 1860 ships worldwide. Shipping costs vary depending on the destination. Shipping in the Benelux is free for orders above €100.00 and the expected delivery time is 1 working day. Shipping in Europe varies in price and the expected delivery time is 2-5 working days. Shipping outside of Europe also varies in price and the expected delivery time is 2-14 working days. The stated delivery times are target times.
For more information go to Delivery.

Orders via Donders 1860 are always shipped with DHL. When the package leaves our warehouse, you will receive an email from us with a Track & Trace code.

Your package can be tracked from the moment the driver has registered his route of the day. The code is (usually) active after 12 hours after you receive it.

It is possible that your package has been delayed by the carrier. We therefore advise you to first check the track and trace code. This indicates what time the package will be delivered. If the track and trace code indicates something strange, please send us an email to customerservice@donders1860.nl, a Whatsapp to +31 26 311 66 64, or call us on 026 311 6664.

For more information, visit Exchange & Return.

For more information, visit Exchange & Return.

For more information, visit Exchange & Return.

Yes, all products can be returned.

Unfortunately, it is not possible to request an exchange via our webshop. If you want to exchange a product for a different size or color, you can place a new order. In that case you can return the previously ordered item. The purchase amount of the returned product will be refunded to your account within a maximum of 14 days. Due to our stock system, this is the safest and fastest way to receive the desired product.

The following payment methods are available in our webshop: iDeal, Klarna (pay later), Apple Pay and Credit Card.

Making payments via Donders 1860 is safe. We use the latest SSL security techniques to send data encrypted. All payments are handled by Mollie at Donders 1860, this is an online payment provider that guarantees that a transaction is processed safely and correctly. The data is not handled by Donders 1860, but only in the secure environment of Mollie.

No, orders cannot be canceled because your order is immediately prepared for shipment.

If you see a product that is no longer available in your size, please send us an email to customerservice@donders1860.nl, a Whatsapp to +31 26 311 66 64, or call us on 026 311 6664. We will then check the stock and possibly offer a comparable product.

After subscribing to our newsletter, it may take a while before you receive a discount code from us in your mailbox. Is the wait really too long? Send us an email to customerservice@donders1860.nl, a Whatsapp to +31 26 311 66 64, or call us on 026 311 6664.

If your discount code doesn’t work, check the following points:
– Is the discount code still valid?
– Is the discount code I use valid on the items in your shopping cart?
– Is the discount code grammatically correct?
– Did you enter the discount code in the right place?

If you’ve checked everything and it still doesn’t work, send us an email to customerservice@donders1860.nl, a Whatsapp to +31 26 311 66 64, or call us on 026 311 6664.

Donders 1860 uses your name, delivery address and payment details to process your order and to keep you informed of your order status. With your permission, we register your personal data and order and service information. This way we can personalize our website for you.

We will use your email address to inform you about new features on our website and about special offers and discounts. If you no longer wish to receive these emails, you can unsubscribe at the bottom of our emails.

When you place your order with Donders 1860, your personal data will be registered by us. You must enter a username and password, so that you do not have to enter your name, address, telephone number, e-mail address, delivery address and payment details for your next order. By creating an account you give us permission to use your personal data for the above purposes.

You can send us a written request to delete all your personal data from our system. We can only honor such a request as long as we do not need this information for deliveries.

Send us an email to customerservice@donders1860.nl, a Whatsapp to +31 26 311 66 64, or call us on 026 311 6664. After we have received your information about the complaint, we will inform you further about our complaints procedure.